Support

Email support@syncmarkr.com. A real person reads it.

If something went wrong on a shoot

Include whatever of this you have — it usually decides the answer:

• What camera and what its timecode mode was set to
• Whether the jam locked, and roughly when relative to rolling
• The session name and the date
• What the markers did wrong — drifted, all off by the same amount, or scattered

“All off by the same amount” and “drifting further apart” have different causes, so that one detail is worth the extra sentence.

Your footage

SyncMarkr never uploads video. If a shoot went wrong, the footage is still on your card and your device exactly as it was — nothing support does can reach it, and nothing you send us needs to include it.

Account and data

To export or delete your account data, email the address above from the address the account uses. See Privacy for what is stored.